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Service Commitment

Established more than 30 years ago, Santak has established a comprehensive, high-quality, and standardized client service system by adhering to the concept of "Quality First, Striving for Client Satisfaction". Over the years, taking the target of providing first-class services to increase enterprises' core competitiveness, Santak has established a good and close partnership with distribution units by utilization of its good reputation in the industry, and cultivated a number of well-trained professional technical service personnel, with the service system becoming better and better. In addition, Santak has also established the largest technical training center in Shenzhen, China, and regularly provided professional training and strict examination for technical personnel in various regions.

Two-Year Warranty

  1. Those who purchased Santak UPS and Santak Castle Series Batteries (utilized for Santak long time delay UPS) from Santak can enjoy two-year warranty service (refer to the Product Manual for applicable conditions).
  2. For the purchased UPS exceeding the warranty period, clients can still enjoy Santak's perfect after-sales service by means of payment.

Inspection Services (Charge)

The personnel of Santak agents will provide inspection services according to the stipulations in the service contract. Includes:

  1. To detect power supply environment and service condition of UPS.
  2. To provide the use report of UPS.
  3. To answer questions on the site and provide user training.
  4. To provide recommended plans for UPS matching.

Other Services (Charge)

These services include installation and maintenance training for related products, machine cutting, battery replacement and installation, software and hardware upgrade, battery monitoring, etc.

Expert mailbox

email: santak_int@eaton.com

(For specific requirements of industry users, Santak can provide special service commitment for specific items. Santak promises that the service shall be based on the clauses published on the website, and have the final interpretation right.)